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Introduction

Arsham Imen (AICO) is a leading Engineering Services provider, Established in 2008 in the areas of Safety, Health, Environment, Quality and Fire Engineering. We assist clients to address the avoidance of loss in a cost effective and practical manner. Arsham Imen (AICO) has footprints in various countries around the world, where we have assisted Hundreds of organizations to increase..More

 

 

 

Articles

Behavior Intervention Technology

WHAT IS BEHAVIOUR BASED SAFETY?

There are many organizations that have world-class safety systems producing world-class safety performances. However, despite world-class safety systems, many organizations have reached a plateau in their safety performance, and injuries still occur.

Statements such as the following are often made:

  • “We have everything in place and yet we still have injuries occurring.”
  • “We cannot understand why our people get injured despite all our efforts.”
  • “Why can we not achieve zero harm?”

Psychologists and behaviorists provide us with the answers. They gave us new insights into why people do not always conform and obey, and why people are prepared to take safety risks.

This indicated that it is mostly not the safety system that is lacking, but rather human motivation. Peoples state of mind often determine behavior, and how they feel and what they believe or perceive can motivate them to take a risk or not, or to conform or not. The number of non-caring and at-risk behaviors observed, shows how people are prepared to gamble with their own safety ad that of others.

THE SILENT KILLERS

The intent of the BIT/ BBS process is to eliminate non-caring and at-risk behaviors from all levels of the organization.

“Why? The answer is simple.”

Non-caring behaviors have a significant impact on safety and work performance. Non-caring behaviors can cause at-risk behaviors to be performed. At-risk behaviors are the direct cause of most injuries, accidents, sub quality and losses.

BBS FOCUS ON OBSERVABLE BEHAVIOURS

The focus of the BBS process is on these observable behaviors. Since behaviors are observable with no room for speculation. In order to change non-caring behaviors to caring behaviors, organizations have to:

  • identify them;
  • pinpoint them;
  • record them;
  • put interventions in place; and
  • Monitor the effectiveness of the interventions.

The above steps will contribute towards

  • reinforcing caring behaviors;
  • benchmarking within the organization;
  • identifying hot spots in order to put interventions in place;
  • guiding Visible Felt Leadership visits;
  • monitoring progress, lack of progress or regress; and
  • Making predictions and red flag.

 

VISIBLE FELT LEADERSHIP

(Senior and line management behaviors)

Visible Felt Leadership is integral to of the Arsham BIT/ BBS Process. Visible Felt Leadership is not intended to:

  • teach employees to work safely (they know how to);
  • do a safety inspection (it is the responsibility of the supervisors);
  • Observe whether employees are working safely (this would be one way fault finding).

Rather, Visible Felt Leadership is designed for senior and line management to perform visits in order to:

Engage actively, face to face, with the workforce with the intent to:

  • get to know the workforce;
  • drive out fear and build trust;
  • correct negative perceptions;
  • through interactions, elicit safety opportunities; and
  • Create within employees the assurance that they are being valued for who they are, and for their efforts and contributions.

Engage actively, face to face, with line management with the intent to:

  • actively synchronies and harmonies lower levels of leadership to be in line with the safety values and norms higher levels of leadership hold;
  • actively break down barriers between departments; and
  • Actively eliminate filtering.

In essence then, for a behavior-based safety process to be effective it must be designed to measure what senior management, line management and employees are required to do in terms of their safety responsibilities. It must determine how far they doing deviates from the knowing and then use psychological principles to align the doing (behavior) with the knowing (safety responsibilities).

THE PSYCHOLOGY UNDERPINNING

THE BIT/ BBS PROCESS

Behavioral safety has justifiably been referred to by many critics as “rat psychology”. Many behavior-based safety processes focus only on overt behavior and neglect covert behavior. Behavioral safety processes that only use the principles of behaviorism will produce limited results and in some cases no results at all. This is simply because behaviorism only uses external motivators (activators and consequences) to reinforce or change behaviors. When the external motivators stop, the behavior stops and return to the original form.

The BIT/ BBS process integrated all possible relevant scientific knowledge regarding human behavior in order to ensure understanding of why people do what they do.

DECIDING TO IMPLEMENT THE BIT / BBS

When organizations decide to implement a behavior safety process based on employee need, it will only yield limited results. The perception by some managers that employees need to change their behaviors is also the major obstacle in achieving optimal safety performance. There are many examples of line managers and supervisors that need to change their own behaviors and not conceal their non-caring behaviors by supporting a BBS process designed only for employees.

ARSHAM BEHAVIOUR BASED SAFETY

PROCESS VERSUS SAFETY SYSTEMS

The Arsham Imen’s BIT/ BBS process does not interfere with the safety systems organizations have in place (latent controls). The Arsham BIT/ BBS process is entirely a psychological process (hearts and minds).

 

It is about mental safety risk assessments and mental decisions people make and take either to care or not, to work safely or at-risk, despite safety systems being in place.

ARSHAM BIT / BBS USERS ACHIEVEMENTS

To date, Arsham Imen (AICO) has implemented 5 behavior-based safety processes varying from mining to oil and gas industry and construction. Significant reductions in injuries and achieving zero injuries have been experienced. This is available on request.

 

The BIT / BBS process also provides a guarantee.

 

 

 


 

 

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